You have the right to return the products you have purchased and request either their replacement or the cancellation of the transaction and the refund of the price, in the cases where you have been delivered the wrong products or products of poor and defective quality (error in receiving the order, invoicing , in shipment, damaged in transit, poorly packaged, etc.)
You should contact us immediately, and at the latest within three (3) calendar days from the delivery of the product through our online contact form or to the company’s email (info@nousios.gr) or by phone at 2310 271 046
Within seven (7) calendar days from the delivery of the product to send or deliver the product to our store (Askitou 10, 54624 Thessaloniki) in the condition you received it, together with all the documents that accompanied the product (e.g. . Retail) and its complete original packaging (box, nylon, foam, etc.) In any case, the products must be returned in excellent condition, in the condition they were received, complete and undamaged, and the packaging of the product must be the one that normally accompanies the product and also be in excellent condition. To ensure the product, it would be advisable to pack the product in a larger box so that it is protected during shipping.
The defective product is returned via our partner courier companies and the costs are borne by us (“recipient charge”) In case you choose a different shipping method for the defective product, then the shipping costs are borne by you.
After the return of the products, the defect that you have reported will be checked and then you will be contacted, within three (3) calendar days from the delivery of the product, regarding the results of the check.
You have the right to return the products you have purchased in cases where you have changed your mind about purchasing the product and to request the cancellation of the transaction.
Within a period of fourteen (14) calendar days from the moment you inform us, you must send us the product. The product should be sent either with the partner courier companies or via a courier company of your choice at your own expense.
Alternatively you can deliver the product to our store,
10 Askitou, 54624 Thessaloniki
The returned product must be in the condition in which you received it, together with all the documents that accompanied the product (e.g. Retail Receipt) and its complete original packaging (box, nylon, foam etc.) In any case the products must be returned in excellent condition, in the condition they were received, complete and undamaged and the packaging of the product must be that which normally accompanies the product and also be in excellent condition. To ensure the product, it would be advisable to pack the product in a larger box so that it is protected during shipping.
Also excluded for health protection or hygiene reasons are personal care items or items that come in close contact with the human body and that have been unsealed after delivery (such as, but not limited to, earrings, etc.).
Within 14 days of the day we were informed of the cancellation, we will refund you the price you paid for the purchase of the product (including any shipping costs).
The refund of the original purchase is made in the same way as the payment at the time of purchase, unless you expressly express to us your wish for the refund to be made by some other means.